The MUPD Communications Center is located just
beyond the main entrance of the Police Department in the General Services Building. The
Communications Center is staffed 24-hours a day, everyday. The Department currently employs six (6) full-time communication operators. All of our
operators have been MULES (Missouri Uniform Law Enforcement System) and APCO (Association of Public Communication Officials) trained and
certified. The Communications Center is under the supervision of Captain Scott Richardson.
The Communications Center is responsible for a variety of emergency and non-emergency call taking to dispatching police officers to calls of service.
Our operators have been trained to determine what type of response needs to be sent based on the caller's response to the operators questions. Duties of
our communication operators include:
Receive incoming calls for assistance
Prioritize requests for assistance
Maintain and operate police radios
Assist walk-ins via the red communications phone located
in the lobby
Dispatch police officers and other emergency services, when necessary
Maintain the status of police officers in the field
Operate criminal justice computer systems (MULES) that provide officers with critical criminal offender and other record information
File and maintain criminal justice entries, information and logs
Operate computerized dispatch (Computer Aided Dispatch or CAD)
Maintain daily activities summary log
In most cases, the communication operator is the first contact a person has with the MU Police Department. They become the first impression of this
Department therefore their professionalism becomes very important. When someone calls for service the operator must obtain the
caller's name, his/her call back number, location and nature of call, obtain information that will assist the responding
officer(s) in apprehension and officer safety information.
As you can see, the communication operators do much more than answer the phones. Their ability to
remain calm and professional during periods of intense stress is essential to the completion of their
duties and to the safety of all patrol personnel.